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Free shipping on orders over R1500 nationwide
Free shipping on orders over R1500 nationwide

Delivery & Assembly

FREE DELIVERY

  • Valid on orders over R1500 nationwide
  • Orders under R1500 will be charged R80 for courier delivery

FREE ASSEMBLY PROMOTION

Free assembly promotional offer is only available to Gauteng and Cape Town.  Free assembly not available on clearance sale items.

PLEASE NOTE

Furniture ships flatpack and may require self-assembly. You have the option to upgrade to the installation service at an additional charge which will be indicated at product level (Gauteng, DBN, PMB and CT only).

For all furniture orders outside Cape Town & Gauteng the furniture will be delivered flatpack by the Courier Service. Once delivered to the shipping address, the lead time for assembly is 5 to 10 working days. The assembly team will contact you to make arrangements

PREPARING YOUR ROOM

  • Please make sure that the room where the furniture will be delivered to is cleared and easily accessible.
  • If the room is not cleared or easily accessible, delivery will be made to the nearest accessible point or the delivery person will be entitled to charge an additional fee.


 

DELIVERY AND ASSEMBLY

Orders ship directly from our CPT warehouse and/or from suppliers which make to order across SA.

Items are not necessarily consolidated and may arrive at different times.

The following applies:

In Stock Products: Via Courier is 3 – 7 working days

In Stock Products: Assembly is 5 to 10 working days for Gauteng & Cape Town. For DBN & PMB the assembly lead time applies from the date of delivery by our Courier Service

Special Order products: These items are imported especially for you in 6-12 weeks.

Transit time is in business days (excludes Saturdays, Sundays, and Holidays). Please allow additional time for orders shipping outside the Main City Centers. Delivery hours are between 9-5 Monday to Friday.

 

SHIPPING ADDRESS

Deliveries will take place to the shipping address provided at the time of payment of the order. It is the responsibility of the Customer to ensure that the shipping address is correct at time of placing and making payment for the Order.

While we may assist the customer wherever possible, we take no responsibility for any changes that the Customer may make to the shipping address or any resultant losses, damages or delays.

Inspection on Delivery: Please note that all deliveries need to be inspected upon arrival and any shortcomings or damages need to be reported within 24 hours. Any other issues with your Goods (including workmanship flaws) must be reported within 7 days of delivery.

We will take no responsibility for;

  • any Goods ordered incorrectly or,
  • any Goods ordered that turn out to be unsuitable for the intended needs of the customer, unless the need or purpose of the Goods has been expressly told to us.
  • any Goods damaged after delivery


 

Inspection on Assembly: Please note that all assemblies must take place in the room for where the furniture is intended. The assembled items must be inspected in the presence of the Assembly Team and any damages immediately noted.

We take no responsibility for any damages that are not reported to the Assembly Team on site at the time of the assembly.

If you would like to move your furniture in the future, please disassemble any knock down items prior to moving to avoid damage.


 

STORAGE

Shipment will take place once payment is received, and products are in stock and available. The standard delivery times apply: Shipping: 3 to 7 Working Days Assembly: 5 to 10 Working days

Orders may not be stored at our warehouses or with the Courier Company. Any request by the Customer for a Courier Company to hold back delivery for longer than the stated shipping times above is at the sole risk and responsibility of the Customer. We will not be liable for any losses or damages, because of said arrangement. Should such a request be made to the Courier Company we will regard the order as delivered and the 7 day Returns Policy will come into effect at said date of such arrangement.

Assemblies should not be delayed longer than the 5 to 10 working days lead time. Any request by the customer for an assembly to be delayed is at the sole risk of the customer. . We will not be liable for any losses or damages, because of said arrangement. Should such a request be made to the Assembly Team we will regard the order as completed and the 7 day Returns Policy will come into effect at said date of such arrangement.

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